This English page is a convenience translation. Only the Czech version is authoritative.

Claims and requests for an order

Here you can raise a cancellation request, a correction request, a consumer withdrawal, or a defect claim against a completed order. Each of them is a request: by itself it changes nothing about the order or the payment.

The conditions, the deadlines, and the procedure are in the terms and conditions. They are stated only there, so two places can never disagree. Terms and conditions

Open your order

Enter the order number and the email address it was placed with. We will send a link to the secure form to that address, and only to that address.