Contact

Seller

David Johanes

Polská 528/43

779 00 Olomouc

Company ID (IČO): 64099431

Entered in the Trade Register kept by the Olomouc City Council (Magistrát města Olomouce).

The seller is not a VAT payer.

How to contact us

• Email: johanes-sklo@seznam.cz
• Phone: +420777284739
• The contact form below – for general questions.

We usually reply to messages within 2 working days.

Please send questions about a specific order with the order number, ideally as a reply to the order confirmation email.

Address for returns and defect claims

Polská 528/43, 779 00 Olomouc

Please do not send goods cash on delivery. How to proceed when withdrawing from the contract and when making a defect claim is described in the Terms and conditions and in the defect claims procedure.

Personal pickup

You can collect the goods at Polská 528/43, 779 00 Olomouc by prior arrangement by email or phone. The order must be paid in advance by transfer; payment in cash is not possible.

Supervision and out-of-court dispute resolution

Compliance with consumer protection obligations is supervised by the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.gov.cz). You can also turn to it with a request for out-of-court resolution of a consumer dispute (https://coi.gov.cz/informace-o-adr/) – details are in the Terms and conditions.

The protection of personal data is supervised by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, www.uoou.gov.cz).

Trade Licensing Office: Olomouc City Council (Magistrát města Olomouce).